Method of Billing
Because your apartment community is not individually metered, we utilize the RUBS (Ratio Utility Billing System) method of billing. RUBS is a formalized method of allocating utility services to each customer.
RUBS rates are based on the metered consumption of your apartment community as a whole, less any common area usage. Your bill is calculated based on the square footage of your apartment. The RUBS system requires the entire community to conserve in order for rates to be reduced. Your bill will include charges for gas (water heater), water usage, trash pickup, sewer usage, and service fee, depending on your community.
Your bill is due on the 27th of each month. There will be a $4.75 late charge assessed on or about the 28th of each month. You are responsible for the timely payment of all your utility services at your residence during the duration of your occupancy as outlined in section six of your lease agreement. Payments can be made via mail at the address below or by paying with your VISA or MASTERCARD by calling 1-888-722-7971 and press 2-1-0. You can also bring your payment to your property's leasing office and they will promptly forward it to us. Sorry, cash is not accepted.
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WHAT PW&P BILLS FOR
Pacific Water & Power bills for water, trash, gas, and sewer. If you are located at one of our Tustin properties or Wimbledon Glen, your gas will be billed by a separate billing company. Your gas is responsible for heating all the water in your apartment, so if you do not have a gas stove, this is why you still have a gas charge. A service fee of seven dollars will also be billed on a monthly basis. This service fee is for operations, customer service, postage, and billing and printing costs. This is a non-negotiable fee which is included in every customer's bill.
BILLING CYCLE
The billing cycle begins on the first of the month and ends on the final day of the month. Bills will be received the following month for the current month's services, and will arrive on or about the 10th. Payments are due no later than the 27th of each month; a late charge of $4.75 will be applied to your account thereafter.
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SETTING UP AN ACCOUNT
Beginning on your lease start date, your Pacific Water & Power account will be set up automatically. You do not need to call for a confirmation number as it is assigned to you automatically. You will receive your first bill the following month on or about the tenth. Your bill will be due on the 27th of each month and you will incur a $4.75 late fee for any payment made thereafter. If you are taking over someone's lease and would like to transfer the account under your name, please call (888)-722-7971 and press 1-0 to reach our general voice mail.
CANCELLING AN ACCOUNT OR TRANSFER SERVICE
In accordance with section six of your lease agreement, your account will be automatically cancelled upon you giving up possession of your apartment. This means that you must hand in your keys to your apartment manager in order to give up possession. If you are vacating prior to your lease term ending and you are still paying your lease obligation, you must still turn in your keys in order for PWP charges to end. If you fail to return your keys, you will continue to incur PWP charges for service on a monthly basis until the lease term has ended. Once you hand in your keys, your account will be automatically cancelled, however, in order for us to send you a final bill, you will need to provide us with your forwarding address. You can provide us with your forwarding address by filling out the back side of your bill and returning it to our P.O. Box, or you may call (888)-722-7971 and press 3-0 to reach our general voice mail.
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